Work / Our own SaaS platform
Pocket Dispatch
Dispatch software that texts a caller a link and puts their live location on a shared map, with a companion app for field crews. Planned, built and launched in 12 weeks.
- First commit to live at pocketdispatch.com
- 12 weeks
- Automated tests run before every deploy
- 1,300+
- Apps, web console and iOS/Android
- 2
- Languages, English, French and Spanish
- 3
Pocket Dispatch
The challenge
In a field emergency, a lot of time goes to one question: "where are you, exactly?" Where street addresses are incomplete and the phone network cannot pass a caller’s location to dispatch, the answer is relayed by voice, written down, read over a radio and sometimes misheard. Antigua and Barbuda, where the idea started, is one of those places. Enterprise dispatch systems that solve this are priced for large agencies, so most small ones still run on the radio and the phone. The goal: a dispatch platform a small agency or private field team can sign up for and use the same day.
Pocket Dispatch
How it works
Text the caller a link
The dispatcher enters the caller’s number and sends a secure link by SMS. Nothing for the caller to install.
Their location lands on the map
One tap in the phone’s browser streams live GPS onto the dispatcher’s map, with the call details beside it.
Assign the nearest unit
The dispatcher triages by priority and assigns the closest qualified crew from the same screen.
The crew gets it on their phone
The responder app alerts the crew, who acknowledge and update their status in one tap, even through dead zones.
Pocket Dispatch
What we built
Live caller location
A texted link shares the caller’s GPS from the browser, with no app to install.
Priority triage
One queue sorted by severity, with overdue-call alerts and areas of responsibility on the map.
Responder app
iOS and Android from one React Native codebase, with push alerts and one-tap status updates.
Works through dead zones
The responder app queues updates offline and sends them when the signal returns.
Caller registry
Landline and basic-phone callers read out a six-character code, and the call opens with their home location.
Replay and AI summaries
Every call is logged, replayable on the map and summarized by AI in one click.
Multi-tenant SaaS
Isolated data per organization, role-based access, self-serve sign-up and Stripe per-seat billing.
Three languages
English, French and Spanish across the console, the responder app and the caller pages.
Built with
Pocket Dispatch
How we ran it
The delivery discipline we bring to client projects, applied to our own product.
- Jul 11
First commit
Console, API and responder app scaffolded, with automated tests running on every change from day one.
- Jul 13
Production-readiness review
A written assessment of safety, resilience and deployment, with fixes landed the same week.
- Jul 14
Multi-tenant, with built-in maps
Organizations isolated from each other, self-served map tiles and the first French translation.
- Aug 1
Self-serve sign-up and billing
Email sign-up, a 30-day trial and Stripe per-seat billing.
- Aug 16
Zero-downtime deploys
Rolling deploys behind load balancers, and the responder app fully translated.
- Aug 18
Call replay
Any past call can be replayed minute by minute on the map from Reports.
- Oct 6
Live at pocketdispatch.com
Production on Google Cloud, 12 weeks after the first commit.
- Oct 18
Spanish and the caller registry
A third language across the whole product, and a way to reach callers without smartphones.
- Oct 24
Help centre and security pass
55 help articles in three languages, security scanning and a tenant-isolation review.
What kept it shippable
- Automated tests on every change from the first commit, now more than 1,300
- A written production-readiness assessment in the first week
- Zero-downtime rolling deploys, so updates never take the service down
- A database restore drill, so the backups are proven, not assumed
- Security scanning and a tenant-isolation review before launch marketing
- Documentation kept in step with the code: 55 help articles in three languages
Pocket Dispatch
Where it stands
Pocket Dispatch is live at pocketdispatch.com with self-serve sign-up, a free 30-day trial and per-seat billing. The responder app is in preview testing ahead of its App Store and Google Play release, and the caller registry shipped in October 2026.
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